FREQUENTLY ASKED QUESTIONS

If you are a Property manager or Landlord, please contact us (details on the right) and we will be in touch to show you it's many features.

tApp is completely FREE for Tenants and included in the TRA subscription for agents.

The privacy and security of members is a priority for tApp.

High-security measures are enforced in order to maintain the security and integrity of customer information with encryption and server security equivalent to that of major banks. The dedicated server is hosted directly by tApp, with administrative access restricted to only a small number of approved employees. A username and password is required to authenticate all users and security measures are in place to verify all password changes.

For more information, please see our Privacy Policy or contact us for further information on website security.

For technical issues that Tenants may have we have automated error alerting to our technical staff plus feedback forms they can use during the process. For any technical questions for Tenants or Agents, we can be contacted by phone or email during business hours. Details are to the right.

The system has been built to provide a simple user experience for Tenants and Agents, so most things should be clear for your staff. We will take you through the system when you first sign up and be available for questions/help at any time.

See information that will help you clicking on this link: https://tradingreference.com/services/tenants/

We only allow Property Managers / Agents to list defaulting tenants due to complicated legislation.

We have no record of you on our system. That being the case you will need to start as a new user and once you have made an application you will be able to re-use it. All you will have to fill in is the first page and click save and continue, maybe tick a few boxes for compliance and re-submit.

You will need to start as a new user and once you have made an application you will be able to re-use it. All you will have to enter in the future is the first page and click save and continue, maybe tick a few boxes for compliance and re-submit.

The name of our company’s name is TRA not TICA and yes, we have a defaulting tenant database. See instructions https://tradingreference.com/services/tenants/. If you require further assistance don’t hesitate to contact us on 02 9363 9244.

We can make your application a draft again and you can login and change whatever is required and re-submit again. Your information will not disappear, but you will have to click Save and Continue to the end of the application and agree to a couple of compliance question. This will get you to the last page where you can re Submit.

Each person is required to do their own application. There is no need to add your husbands’ details as he will do this when he applies.

You will need to ask the Agency you applied with as we have no dealings with the application at all.

When you click “Number of Adults” on the first page and choose more than one you are required to fill in the names and email of those adults going into the property with you which links them to your application.

On page 3 under Current Employment you will see a large field with the heading “Enter Additional Employment Comments .i.e. other jobs and income” close to the top of the page.

When choosing the title of the document from the drop down on Page 4 Choose “Other” and type in whatever you want to call your extra Pay Slip i.e. Job 2 Pay Slip 1

My suggestion is you use our service for Self-Managing Landlords: https://tradingreference.com/services/owners/ Please contact us for assistance on the number below should you require further assistance.

We can turn your application into a draft, and you can change anything you want then click “Save and Continue” to the end of the application and re-submit.

You can attach your own documents even though it has been submitted. Login to www.t-app.com.au and click on the Attachments button then re-submit.

Note the text in the last paragraph on that email saying “If you are a relative that doesn’t need to be on the lease, have already applied or don’t know this person, please ignore.

There is a question on the first page, that asks “No of Adults”, if you put 3 in then you are asked to put in the Names and emails of each one and this is what links you all together. When you submit your application the other 2 flatmates will receive an email with the link to apply.

Go to the www.t-app.com.au site choose Tenant Login and click on the Reset you button link underneath the Log In button.

See information that will help you found by clicking on this link: https://tradingreference.com/services/tenants/

1. Are you applying from overseas.
2. If you are using a VPN turn it off and try again.
3. If you are applying from inside a work firewall. If so try again from home.
4. If no success type “what’s my IP” into Google search and email us on info@tradingreference.com the IP address.

We can turn your application into a draft so you can correct whatever is required and re-submit. Log in to your account https://t-app.com.au/sign-in.aspx choose the yellow resume button, correct, and re-submit

Yes, each adult is required to apply separately. There is a question on the first page, see second image below that asks “No of Adults”, if you put 3 in you are asked to put in the Names and emails of each one and this is what links you all together. When you submit your application the other 2 flatmates will receive an email with the link to apply.

There is a question on the first page, that asks “No of Adults”, if you put 3 in then you are asked to put in the Names and emails of each one and this is what links you all together. When you submit your application the other 2 flatmates will receive an email with the link to apply.

Click on this link: https://tradingreference.com/services/tenants/ for instructions.

See information by clicking on this link: https://tradingreference.com/services/tenants/

There is a question on the first page, see second image below that asks “No of Adults”, if you put 3 in then you are asked to put in the Names and emails of each one and this is what links you all together. When you submit your application the other 2 flatmates will receive an email with the link to apply.

Nothing can be changed for legal reasons once your application has bee submitted. However, you can attach documents like a Drivers Licence, Passport or Payslip. If a mistake has been made, you can call TRA, and we turn the application into a Draft, so you can correct the errors then is Click “Save and Continue” to the end page and Re-submit.

Please sent the addresses of the properties that you are applying for, and we can turn them into a Draft for you so you can login and do your corrections, choose Save and Continue till the and. You may have to tick a couple of boxes on the way for compliance and re-submit.

For security reasons we close most of the world off from using tApp and open it on request. However, the UK is not one of those countries. Please turn off any VPN and send us your IP address: https://whatismyipaddress.com/ so as we can assist you.

Go to the tApp site, https://t-app.com.au/ and login. If you can’t remember your password, click on “Reset your Password” then apply and you will see that your information will be prepopulated. You may have to change some things because it was a while ago that you applied, using tApp. Click Save and Continue and if the system won’t let you go forward there will be a message somewhere on that page that you will probably have to tick a box or enter something before you can resume.

You don’t have to re-do the whole form again only the first page. All documents and information will upload automatically and all you need to do is click save and continue to the end and re-submit. You may have to tick a couple of question for compliance but that is all. I understand it is frustrating having to do all this work, but it is only a once off. Good to note that tApp is very thorough which is a plus with the Property Managers.

See information that will help you below also found by clicking on this link: https://tradingreference.com/services/tenants

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